Creating a script to schedule a backup for a particular backup set

Select Mange Scripts under “Automate” and click on New to create a new Script (Backup Set_Test) Select the newly created script (Backup Set_Test) and click on Edit to add the Sources to be backed up Click on Sources tab and select the appropriate Sources (Servers, Folders, Files and etc) to be backed up. Here for […]

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How to initiate a manual backup after the tape change

We have to add the members (Tapes) to the tape sets. To do that, select the correct tape set and click on properties to add the tapes Select “Members” Tab and click on “Add” to add the necessary Tape set. For an example here we have selected Tape 2-TAPE D as a new member to […]

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Restore deleted files from Retrospect (Tape Set)

Log in to the server which installed with Retrospect backup software. Click on Restore to restore/recover the deleted files Select the correct Backup Set where we can recover the data from. If the backup set is not available to click on More Backup Sets to get the correct Backup Set According to the below screenshot, […]

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Troubleshooting Retrospect Error -519 (Network communication failed)

Introduction Error 519 means Retrospect had established a network connection with another computer and was communicating through that connection when something caused the connection to be severed. We can determine this by reviewing the Retrospect backup logs. Please refer the below screenshot When troubleshooting as a first step we have to determine whether the problem […]

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Unable to Start Backup Because Agent Service Is Stopped

  Most commonly, this issue can be traced to a problem with the ShadowSnap agent services on the protected agent. 1. On the protected machine, one or more of the three services associated with ShadowSnap are not running. The services are as follows: StorageCraft Raw Agent StorageCraft ShadowCopy Provider ShadowProtect Service 2. The protected machine has not been […]

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Unable to Back Up to CrashPlan Central

Overview If you are unable to connect to CrashPlan Central, the status indicator for the destination on the Backup tab is typically grey instead of green. Additionally, you may see one of the following messages: Disconnected, retrying in X Unable to back up – no connection Waiting for connection Connecting to Backup Destination Considerations If […]

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Datto Backup Failures

1. Problem You may have seen this alert many times, even though most of the time we used to repair agent either wait till it automatically fix. This may be recurring due to: “Backup failed as the Backup job was unable to be assigned (500, 401, 403, 404) / Job Assign Failed! Backups fail with […]

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Troubleshooting VSS

Problem: This article details how to troubleshoot VSS errors. The VSS Framework was developed by Microsoft and as such StorageCraft support is limited in troubleshooting these issues. If the VSS Framework needs further diagnosis and troubleshooting after all StorageCraft resources have been exhausted, you may need to contact Microsoft for further assistance. Cause: Backups may fail if […]

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How to use StorageCraft Image QP to check backup image chain

Summary: This article discusses the use of the Image.exe utility specifically concentrating on the ‘qp’ command line argument. Information: You can use this command to perform a dependency check on an image chain. This command will not verify the contents of the image files it looks at. It will follow the chain from the entered […]

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How does ImageManager consolidate backup images?

The ImageManager consolidation service lets you periodically merge incremental backup image files into a consolidated file. Doing this reduces the time to restore and lets you reduce the size of the file chain necessary to restore a system. Fewer files mean fewer opportunities for file failure. ImageManager provides the following types of consolidated files: Daily Consolidated Files: At […]

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