Troubleshooting VSS Errors for StorageCraft Shadow Protect

Troubleshooting VSS issues for StorageCraft ShadowProtect External applications like StorageCraft shadow protect, uses the correct API calls to VSS (these calls are referred to as VSS Writers) to freeze relevant application. During the process of creating the backup, VSS tells the application to commit all transactions to disk and then freezes the database, to create […]

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Error: “VSS Provider is not started or is not registered”

Problem: ShadowProtect cannot take a snapshot.  The error message is: VSS Provider is not started or is not registered. The StorageCraft Shadow Copy Provider service is not started, is disabled,  will not start, is not registered, and/or a 0x8004230f, or 0x800706ba error is seen in the ShadowProtect backup logs. Cause: When this error occurs, it is […]

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Unable to Start Backup Because Agent Service Is Stopped

  Most commonly, this issue can be traced to a problem with the ShadowSnap agent services on the protected agent. 1. On the protected machine, one or more of the three services associated with ShadowSnap are not running. The services are as follows: StorageCraft Raw Agent StorageCraft ShadowCopy Provider ShadowProtect Service 2. The protected machine has not been […]

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How does ImageManager consolidate backup images?

The ImageManager consolidation service lets you periodically merge incremental backup image files into a consolidated file. Doing this reduces the time to restore and lets you reduce the size of the file chain necessary to restore a system. Fewer files mean fewer opportunities for file failure. ImageManager provides the following types of consolidated files: Daily Consolidated Files: At […]

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Cannot cleanup Chain C_VOL-b00x.spf: Chain contains migration file.

Problem: ShadowControl ImageManager lists an Error or Warning that it cannot clean up the chain because of Migration files. Cause: Migration files are created when a chain has been virtually booted. The files created during the virtual boot are not always removed after deleting the virtual machine from the VirtualBox console. Migration files consist of the following […]

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