Troubleshooting Device went offline – AEM

1. Upon reception of the Device offline alert, please logon to the Centrastage / AEM web console and make sure that the device is still in offline state. 2. If it is in Offline, then look for any server, whose status is in Online 3. Connect to the online server by launching the Remote Takeover […]

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Agent status failed – How to troubleshoot

Agent status failed – How to troubleshoot One of the most critical services we monitor for servers in the Ncentral platform is the Agent status. It indicates the server is properly communicating with the central server. When you receive an agent status failure alert it indicates the agent is not checking in with the central […]

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Troubleshooting Traffic failures in MSP N-Central

In some cases, traffic failure alerts you get could be a false positive, meaning they are not legitimate alerts. When the computer network of a company gets busy due to high number of customer interactions with the business or a backup system that actively taking backups, traffic failure alerts may be generated, because these kind […]

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Security Manager AV Defender – How to fix “Installation in Progress” and “Initial Profile has not been applied yet” warnings.

Note: Always seek permission and an appropriate reboot maintenance window from the customer before attempting to fix these kinds of incidents. While Security Manager AV Defender is closely integrated with MSP N-Central, there is always a possibility that the Windows Agent Service is unable to detect the status of the AV Defender installation.   In […]

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